What to bring to an Appointment

When you visit us it is vital that the adviser who deals with your problem has as much information about your case as possible. Here are the details of what you need to bring with you:

 

Debt/money problems

  • Details of your income
  • Details of all those that you owe money to (creditors)
  • Copies of original agreements
  • Proof of income
  • Wage slips/benefit/tax credit/details
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of the latest correspondence you have received

Housing problems

  • Tenancy agreement (for rented accommodation)
  • Mortgage details (if applicable)
  • Proof of income
  • Wage slips/benefit/tax credit/details

Employment problems

  • Employment contract
  • Details of any disciplinary/grievance/dismissal issues
  • Proof of income
  • Wage Slips/benefit/tax credit/ details

Consumer Problems

  • Full details of the goods or services causing the problem
  • Proof of purchase
  • Proof of income
  • Wage slips/benefit/tax credit/details

For Immigration/asylum problems

  • All letters from Home Office
  • Passport (if applicable), details of any visas or permits
  • Proof of income/NASS support
  • Wage slips/benefit/tax/credit/details

For family and personal issues

  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income
  • Wage Slips/benefit/tax credit/details

For welfare benefit issues

  • All letters from Department for Work and Pensions (DWP) or District Council
  • Decision letters that you are not happy with or wish to challenge
  • Proof of income: wage slips/benefit/tax credit/details
  • Bank Statement (latest copy)
  • Details of any savings
  • Tenancy Agreement/Mortgage details

 

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