FAQs

What type of advice do you provide?

Citizens Advice Chiltern provides both generalist and specialist advice services. All advice is free, confidential, impartial and independent. If we are unable to provide advice in a particular subject area, we will endeavour to refer you to a quality provider who can.

When are you open?

Please refer to our Advice Centres page here.

Where are you?

We have offices in Chesham: Townsend House,Townsend Road, Chesham, Buckinghamshire HP5 2AA. Amersham: Barn Hall Annexe, Chiltern Avenue, Amersham, HP6 5AH 01494 545991. We also have Outreach Services across the Chiltern and South Bucks area. Please refer to our Advice Centres page. Details and location maps of all services are listed.

Can I make an appointment?

Citizens Advice Chiltern do not offer appointments on an initial basis. You are required to attend during our opening hours via our Reception & Information Service initially for a gateway assessment. If we are unable to resolve your query during the first gateway assessment interview we will make arrangements for a further telephone or face-to-face appointment.

What to bring to an appointment

Generally we ask that you bring evidence of who you are (unless you wish to remain anonymous), any paperwork relating to your advice requirements, evidence of any income you are receiving and any contact details you can give us. Read What to bring to an appointment here.

Can I get some advice online?

You can email us your query here. You can access some general advice on a range of subjects from the Citizens Advice website.

 

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